Customer Service

What are IceStone surfaces?

IceStone is a pre-cast surface material made from three core ingredients: 100% recycled glass, portland cement, and non-toxic pigments.

What are PaperStone surfaces?

PaperStone® is a sustainable composite made from 100% post-consumer recycled paper and PetroFree™ non-petroleum based phenolic resins.

What are QuartzStone surfaces?

QuartzStone is an engineered stone surface made from 94 % crushed waste quartz left over in quarries or from natural stone beds and carefully selected resins.

Where can I purchase IceStone?

We sell slabs to distributors and fabricators throughout the United States and Canada. Visit the Locator on our website for a list of certified fabricators, showrooms, and distributors in your area. Please call our customer service department at 718-624-4900 if you have any questions.

Where can I purchase PaperStone?
We are the exclusive distributor for PaperStone in Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, New York, New Jersey and Eastern Pennsylvania. PaperStone is available through millworkers, fabricators, and some kitchen and bath dealers. Contact Customer Service directly at 718.624.4900 and we will connect you with a local source. For customers outside of the Northeastern US, visit the Paperstone Website.
What applications can IceStone surfaces be used for?

IceStone works well in many commercial and residential applications, including, but not limited to, kitchen countertops, bathroom vanities, conference tables, transaction areas, reception areas, desks, and window sills. To see how others have used IceStone, visit our gallery.

Note: While IceStone has been used in outdoor applications, they are not recommended, and will not be covered by the warranty. Flooring applications are also not covered under the warranty. If you have a specific question concerning a flooring or an outdoor application, please contact IceStone Customer Service at 718-624-4900.

What applications can PaperStone surfaces be used for?

PaperStone is ideal for countertops in any room, restaurant food prep surfaces, conference tabletops, signs and plaques, window sills, furniture, restroom partitions, cabinets, indoor wall cladding, and many more creative uses. To see how others have used PaperStone, visit our gallery.

What applications can QuartzStone surfaces be used for?

QuartzStone is a commercial grade surface that works beautifully for countertops in the kitchen or bathroom and is equally suited for heavy use applications, including bar tops, food prep surfaces, reception desks, and cash transaction areas.

How are IceStone surfaces fabricated and installed?

IceStone surfaces must be fabricated and installed by a Certified IceStone Fabricator. Fabrication and installation techniques are similar to working with natural stone. For any technical questions concerning fabrication, please call IceStone Customer Service at 718-634-4900, or view the Fabrication Guidelines.

How are PaperStone surfaces fabricated and installed?

PaperStone machines and finishes like extremely dense hardwood. Panels can be cut and routed with traditional high-quality carbide-tipped woodworking tools. However, all fabrication techniques should be tested by the individual fabricator as installations may have varying parameters that can affect the performance of joints and/or laminations. Call 718.624.4900 or view the PaperStone Fabrication Guide for technical questions.

How are QuartzStone surfaces fabricated and installed?

QuartzStone slabs should be fabricated with tools specifically designed for quartz surfaces and installed according the the QuartzStone Fabrication Guide.

What is the size and weight of IceStone slabs?

IceStone slabs measure 52.5″ wide by 96.5″ long, and 1.25″ thick (35 square feet). Dimensions are nominal and half slabs are sometimes available. IceStone weighs approx. 16.3 lbs per square foot (570 lbs. per slab).

What is the size and weight of PaperStone slabs?

PaperStone comes in a variety of sizes and thicknesses. Standard slab sizes are 5’x8’, 5’x10’, and 5’x12’ and thicknesses range from ⅛” to 1-¼”. Half slabs are also available. Weight is 1.81 lbs per sq. ft. per ¼” thickness.

What is the size and weight of QuartzStone slabs?

QuartzStone standard slab size is 120” x 55”, available in 2cm (¾”) and 3cm (1-¼”) thicknesses. The 2cm slab weighs approximately 10.3 lbs/sq. ft. (475 lbs. for 2cm slab and 710 lbs. for 3cm slab).

How do I care for my IceStone surface?

IceStone surfaces can be easily cleaned with a damp cloth and one of our recommended cleaners. The surface is very dense, but still porous so it does need to be sealed. While heat and scratch-resistant, as with all surfaces, trivets and cutting boards should be used. For ongoing maintenance recommendations and a list of recommended care products, view the IceStone Care and Maintenance Guidelines.

How do I care for my PaperStone surface?

PaperStone dense, durable, and easy to care for. It is recommended that an initial sealing finish be applied to your new countertop to enhance the natural color of the panel and protect against possible spotting from oily foods left on the surface for prolonged periods. Trivets and cutting should always be used. For detailed care instructions, view the PaperStone Care and Maintenance Guide

How do I care for my QuartzStone surface?

QuartzStone has a non-porous surface which makes for easy clean up. A damp cloth or paper towel, in combination with a mild detergent, is all that is needed to maintain its beauty. Products specifically designed for natural stone can also be used. As with all surfaces, use cutting boards and trivets to protect the surface. For detailed care instructions, view the QuartzStone Care and Maintenance Guide.

What is the Cradle to Cradle CertifiedTM Product Standard?

Cradle to Cradle CertifiedTM Product Standard is a certification system that rates product safety, recycled content, recyclability, and manufacturing processes. This certification represents our commitment to designing products according to the highest standard of health and human safety. IceStone recycled glass surfaces are Cradle to Cradle CertifiedTM Silver.

What is a B Corporation?

B Corporations are a group of purpose-driven companies that create benefit not only for shareholders, but also for employees, the community, and the environment. IceStone is proud to be one of the founding members of B Corp alongside such pioneers as Seventh Generation and New Leaf Paper. To learn more, visit

What is an HPD?

An HPD (Health Product Declaration) is a reporting tool that standardizes the disclosures of all ingredients associated with making a product. This allows specifiers to make informed decisions on product purchasing, as it pertains to sustainability.

Please click the button below and complete the form. A knowledgeable IceStone representative will be sure to respond to your question or request as quickly as possible. Rather talk? Call us at 718.624.4900.

IceStone Headquarters

Brooklyn Navy Yard
63 Flushing Avenue, Unit 283, Building 12
Brooklyn, New York 11205


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Care & Maintenance

Select product for appropriate care instructions:


IceStone is manufactured without any petrochemicals or resins, making it an environmentally responsible choice for countertops in the home or office. Care of IceStone is similar to that of natural stone. Like all surfaces, IceStone will show signs of wear and tear over time. With sensible care, you can maintain the beauty and quality of your IceStone surface. IceStone is very dense but still porous, so it does need to be sealed (typically annually).

Download IceStone Care & Maintenance Guide

Shop IceStone Care Products


PaperStone is a beautiful, sustainable composite material that is dense, durable and easy to care for. Due to its low porosity it is resistant to staining from food products or household cleaning products. It is recommended that an initial sealing finish be applied to your new countertop to enhance the natural color of the panel and protect against possible spotting from oily foods left on the surface for prolonged periods.

Download PaperStone Care & Maintenance Guide

Shop PaperStone Care Products


QuartzStone surfaces are durable and nonporous, providing excellent stain, scratch, and chemical resistance. QuartzStone has a polished finish which makes for easy clean up. A damp cloth or paper towel, in combination with a mild detergent, is all that is needed to maintain its beauty. Products specifically designed for natural stone can also be used.

Download QuartzStone Care & Maintenance Guide



All of the products we offer are backed by a 10-Year Warranty.
Specific terms and coverage requirements vary by product, see below for details:



Download Commercial Warranty
Download Residential Warranty

To register warranty:

IceStone surfaces are covered by a 10-Year Limited Warranty for material fabricated and installed by Certified Fabricators.

All installations must be registered via the form below within 30 days of installation to qualify.

Warranty Registration Form


Download Warranty

To register warranty:

Fill out Warranty Card


Download Residential Warranty
Download Commercial Warranty

No need to register your QuartzStone installation, just hold on to proof of purchase in the form of a receipt or invoice.


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