IceStone® surfaces are manufactured without any petrochemicals or resins, making it a healthy choice for the home and office. The surface is very dense, but still porous, so IceStone® surfaces have to be sealed to prevent staining, and waxed to prevent etching. Staining is caused by liquids that have penetrated and discolored the surface; stains may be removed following the procedures in these guidelines. Etching is caused by acidic liquids that have eroded, dulled and discolored the surface. If etching does occur, IceStone® Customer Service can provide detailed instructions to your fabricator on how to remove etch marks. IceStone® surfaces are designed with durability in mind. Like all surfaces, IceStone® will show signs of everyday wear and tear over time. With common sense care, and regular sealing and waxing, you can maintain the beauty and quality of your IceStone® surface for years to come.
Caring for Your IceStone Surface
- Immediately wipe up spills with a damp cloth and water, especially acidic liquids like coffee, wine, fruit juices, and vinegar.Use CHENG Concrete Countertop Polish on your surface once a week to maximize the durability of the sealer and wax.
- Use cleaning products that are free of chlorine bleach, ammonia, acids or citrus scents. Avoid harsh cleaning products such as Windex, Brillo, Ajax, Spic n’ Span and Clorox Greenworks. Instead, use the cleaning products recommended in these guidelines.
- Place a tray under coffee machines and soap dispensers to prevent any drips from staining and etching the surface.
- As with all surfaces, use trivets and cutting boards to help protect the sealer.
Sealing & Waxing Guidelines
IceStone, LLC requires that the fabricator seal and wax the surface before or at the time of installation. It’s time to reseal and rewax IceStone® surfaces:
- if liquids do not bead up on the surface
- after removing a stain
- if it’s been six months since the last application
To seal and wax IceStone surfaces
- Pour acetone directly on the surface and wipe it clean and dry with a white cotton cloth. The acetone removes any residual sealer, wax and dirt.
- Apply one of our recommended sealers by following the manufacturer’s instructions.
- Seal and wax every six months. IceStone® must be waxed after every sealing.
Use CHENG Concrete Countertop Polish once a week to maximize the durability of the sealer and wax. Contact Customer Service for a commercial care and maintenance schedule if your installation is in a high-traffic commercial area, like an office pantry.
Removing Stains
Stains occur when liquids penetrate the surface of IceStone® that was not sealed or where the sealer has worn off. One method that may remove stains
- Use a damp cloth to wet the surface with non–chlorine bleach (we recommend Seventh Generation Chlorine Free Bleach).
- Leave the saturated cloth on the surface until stain clears, which can take 15 minutes to 7 hours, depending on the severity of the stain. Check the surface periodically to see whether the surface has been restored to its natural color.
- After the stain is removed, seal and wax the area that was affected.
If the stain persists, please contact Customer Service to help resolve the issue.
Recommended Products
Cleaners
Seventh Generation All-Purpose Cleaner
Method All-Purpose Cleaner
Method Daily Granite Polish
Simple Green Stone Cleaner
Hanafinn Oxy-Klenza
Sealers
IceStone, LLC recommends Tenax Protex Premium Sealer, a solvent-based sealer, for its superior performance. For those who prefer water-based sealers, Miracle 511 H20 Plus and Meta Crème Next Generation Impregnating Sealer are also effective. Meta Crème Next Generation Impregnating Sealer has to be applied by Dry Treat Authorized Applicators.
Click on the following links to buy Tenax Protex and Miracle 511. Click here to find an Dry Treat Authorized Applicator in your area.
If the surface was ever sealed with a solvent-based sealer, do not use a water-based sealer for subsequent applications. If the surface was sealed with a water-based sealer, consistently use a water-based sealer for subsequent applications, or switch to a solvent-based sealer.
Waxes
After sealing, apply CHENG Concrete Countertop Wax or Goddard’s Granite & Marble Liquid Polish on the surface to protect against etching. Use CHENG Concrete Countertop Polish once a week to maximize the durability of the sealer and wax.
Download Care & Maintenance Guidelines
Download Fabrication Guidelines
Fabrication Guidelines (Low Resolution, 3.5MB)
Fabrication Guidelines (High Resolution, 37MB)
